| rev:text
| - I placed an online order to be picked up at 5pm. I got there at 5:06 and the hostess shameia, advised she would go check on it, I sat down. She never addressed me again.. at 5:23 I got up and walked up the hostess station as other people had walked in and were picking up food. At this point shameia asked "what's yo name again?" Ok... so you don't even remember my order? That you were supposedly checking on?? She came back again and advised it was being put together and should be 5 mins. This time I stayed standing to make my presence known. She came back with someone else's food (who had walked in after me) and again stated she would return with my food. I can see into the kitchen, there were at least 5 servers standing around laughing and joking. She finally returned with my food and began packing it up. As she was, my gf grabbed one of the containers to insure the food was still hot, shameia stated "they keep it in a hot box so it's warm" soooo which is it?? Was my food sitting in a hot box? Or was it freshly made?? Welp I found that out soon as I got home, the chicken parm was completely dry and my pasta was cold. The breadsticks were hard as bricks and tasted stale. Don't understand why it took 30+ mins for this! I called the restaurant and have now been holding for a manager for 12:57 after speaking with mozel who advised he would get a manager.. I'm not hanging up. This is ridiculous! I won't be back to this location again..
Update: so after 15 mins on hold we decided to call on another line and low and behold mozel answers! We advised him we were holding on another line for a manager, he went and got Mr. STEVEN CARTER, who claimed to be the GM.. well I never spoke to a GM who was POLITELY RUDE, when I told him I was holding for 15 mins, his response was "ok" then he launched into a speech about how they had a party of 40 and the kitchen was behind...1. I don't want an excuse 2. A APOLOGY, is how you start a customer complaint call and 3. I'm not upset they were busy, I'm upset that it wasn't communicated to me. Mr. Carter cut me off repeatedly and went on a rant about how busy they were for a few minutes.. he was condescending in his super sweet voice (you know that person who puts too many words in a sentence "I am truly, whole heartily, terribly sorry") but really he thinks your an idiot? Ha! He promised to mail me out a gift card Monday, or Tuesday or "sometime this week" so we shall see.. it'll be someone's Christmas gift because I won't be back! And I'll be calling corporate.
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