We brought in our dog twice for a full grooming and have been pleased both times. The staff is friednly and the shop is small, so you know your pup gets good attention. Our dog is a 80lb Retriever/Poodle mix and typically comes out with a funny looking tail or some long strands on the insides of his back legs, but this crew really does a great job and we have hardly noticed long hairs after seeing them a second time! We will definitely be bringing him back. Keep in mind they are a bit tricky to get on the phone, I have left a VM and usually receive a phone call back within the next 24 hours.