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  • I wish I could give them negative stars. This is the worst car wash and one of the worst companies in existence. I own 2 cars; an expensive GTR for nights and weekends and an older Lexus that I drive daily. I am on the recurring membership charge on my credit card for the GTR, but not for the Lexus. Last week, I just needed the Lexus washed while I was at work, in between appointments; I was going to pay for this wash on my credit card. When I told the guy that greeted me that I did not have time for the wax job that he tried to up-sell me, and that I didn't want to schedule one right then, he began to insult me on an increasingly meaner level as time went by. As he kept pushing me, telling me "look at the paint, you cannot tell me that you don't need a wax. Anyone can see that." going on and on about it, I started to become exasperated, rolling my eyes and sighing. He then began insulting me personally, "what's wrong with you? Why cant't you just have a conversation with me? Why are you acting so annoyed." The whole conversation was more insulting than what I have written, but I really can't remember it word for word other than what I have quoted above. At this point I got back inside my car and started backing out. I said, "I am in a hurry, I own 2 cars, I just need this one washed." He replied, "You need a lot more than that." I drove away and called their corporate headquarters and spoke to the woman that answered the phone, describing one of the worst CS experiences I have ever had. She told me that the Sales Manager would call me, but it has now been a week and I haven't received a call, so I am forced to assume they either condone this behavior or don't care, or at worst encourage it. I am cancelling my recurring membership and moving all of my business to Cobblestone at Hayden and Frank Lloyd Wright Blvd.
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