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Attributes	Values
type	rev:Review
dateCreated	2012-05-01 00:00:00 (xsd:dateTime)
itemReviewed	Excalibur Hotel
http://www.openvoc.eu/poi#funnyReviews	3 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	Oh, where do I start? I too would have given this hotel a big fat zero!!! I have stayed here before and had a great time. This time around it was AWFUL! It started with checking in, we did get to check in early which was cool! Yay this is going to be a great trip!!! UNTIL... we get to our room seemed clean except a little dusty (I'm allergic to dust so that was fun) as we are unpacking we get a knock on the door. Hello, are you checking out today... hmm no... we just checked in.. oh?! says the supervisor... great... let's hope they cleaned the room...and off we go about our day... I do say.. we had a good view that we paid for of course they didn't have any free upgrades available.. good thing I didn't tip the desk person before asking.. We woke up to stained sheets.. awesome... although laundered who wants to wake up to blood stained sheets?! Now the fun begins... We obviously went down to tell the front desk whom had no clue who was in charge.. "I'm sorry you'll have to talk to the people down there (points to the other end of the LONG desk" when we arrive there we hear "I'm sorry you'll have to talk to the people down there (right where we just were) and OH I can't help you I'm not logged in" hmm right.. We did get the manager and she was great. She quickly helped us and ended up getting a credit applied to our room.. plus the sheets changed.. Sounds great right? Until we tried to use this credit! Wait for it this happens later... Off to the pool. The pool was great! Make sure you go get your drinks and food the wait staff is soooo slow! It's worth paying for the poolside seats and don't let them make you pay 50 bucks they will give it to you for 40! Just say someone told you. seems they don't have a set price. OH the food at the pool was the best in the whole hotel no joke! and it didn't cost 20 bucks for a 5 dollar hot dog! Just get up and get it yourself LOL So, we have this credit right so let's spend it at the pool right? Well, the credit wasn't on our account.. really?! more excuses from the front desk on how it wasn't their fault that it wasn't there blah blah blah.. the manager at the spa made it happen all good again... however loosing more time.. The gambling (tables) were good but I noticed that the guests were not tipping so please tip people these guys make min wage! Plus it's much more fun when the dealer is happy! The slots were sooooo tight it was like gambling in Seattle horrible! OK, we go to check out late.. called the front desk to make sure we use up the last of the credit and make sure that we use it for late checkout.. what credit.. holy moly not this again! another half hour wasted going through all the BS (Remember this is the highlights of the trip) and once again we get to hear the "it wasn't me, not my fault blah blah" finally get the OK to stay late and check out at 1pm. Off we go on our way... Until 12:30 when we go to retrieve our things from our room... the keys don't work... the desk didn't advise us that we had to get new keys.. really?! now that's the way to take care of your already mad customers.. we call the front desk AGAIN explained what happened and again not my fault blah blah OH and they say... we have a new system and everyone is having problems with it (that would explain why you don't get your mlife points).. they sent security to let us in.. never showed.. we had to go down and get security ourselves... As we are on our way to the airport we are expecting a credit to our credit card for now our free upgrade... and we get an email from the front desk that we now have a zero balance charge.. seriously??? we have to call again? So needless to say.. even though the MGM owns this place it seriously sucks! My friends stayed with us and didn't upgrade but... housekeeping broke her phone charger and it was like pulling teeth to get a credit to her credit card to replace the charge and went on a hunt to get a charger. awesome... OH... the "free internet" was awful! so slow! I just used my iphone!
http://www.openvoc.eu/poi#coolReviews	2 (xsd:int)
rev:reviewer	Heidi

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