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  • Needed a patch sewn onto a jacket. Over the phone, I was quoted at minimum of $8. Seems reasonable? So I decided to go. Arrive to the store, not greeted, no smiles from the two teenage boys working the front. I said I spoke with a woman (I assume the seamstress) about the patch. She says no, we don't do that. Then I remind her of who I was and that we just spoke on the phone, and then she magically remembers me. That being said, she might remember the price she quoted me? Nope. Tells me it'll be $18. A $10 price jump? For what?? She never told me why. Being the polite customer that I am (and sometimes shouldn't be), I merely accepted it. (I don't like unnecessary conflict; I usually bite my tongue) On top of that, lame front counter service from the two boys once again. Blank expressions, no smiles, no direction on how or when to pay, how or where to pick up my jacket when it was done. I had to ask HIM if we were done with the transaction, as there was no "Have a good one" or "See you Friday" or anything. PLEASE improve customer service and have consistent, solid prices. Not happy with this place..
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