I could not be more disappointed. I have been to this particular location two more times after my initial visit and I don't see myself coming back here again. My complain is mainly for their food and service.
For my second visit. I came here late at night. Service was alright on this visit. I ordered Katsu Burger but meat was definitely under cooked. I got to try my friend's Jazz Fries which was tasty and somewhat redeemed my inedible burger.
My most recent visit was what blew me off. I was deciding between their Kinoko Burger or Naga Dog.
Cashier: "I like Naga dog. It's a hot dog with kimchi, relish, seaweed, etc. It's my favorite, you will love it!"
Me: "Ok I will get one"
Paid for it, tipped but didn't get the tip jelly which kinda sucks. My food was ready in 10 mins and while other customers were getting called by their funny nickname, the cashier just says "YOUR NAGA DOG IS READY. NAGA DOG" Yeah..that's fine.
Well...I did not like it. Weiner used is way too salty and overpowering that I could not taste any other flavor on this hot dog. Not to mention, it was completely burnt on both ends. Then the same cashier comes to the table
Cashier: "How is your food?"
Me: "Meh..it's alright. I enjoy your burger more than the hot dog. I don't think this was for me"
Cashier: "Yeah I agree. Naga dog is just alright. It's not my favorite"
EXCUSE ME???? You told me minutes ago that it was one of your favorite item? It's also questionable that an employee is not prideful of their product. Why not do something to improve then? Get your shit together.
Adios and sayonara Fuku, I won't see you again.