I knew it was going to be a fail as I watched the 'Barista' slopping together a latte for the customer in front of me. I ordered a coffee of the day instead--meh, I've had better. My wife got a soy latte: he dumped the milk in, without technique, and over-heated the milk. It was a watery, soppy mess.
We want Nicholas to be great--or now, better. Train the staff!