I'm not a fan of Air Transat's business practices. I booked a vacation with them and they advertised the resort as having three a la carte restaurants and international drinks. These were key reasons we chose the resort and Transat. When we arrive there was one a la carte and no international drinks. The resort didn't even make local drinks. No mojito at any bar on the resort in Cuba? Bizarre. The tour company rep on the resort even told us not to be bothered with the one a la carte restaurant because it was garbage. Why would Transat blatantly lie about the property and if it was sub-standard why would they bother offering it as a package? They have an employee on the resort daily so they should have some insight into what's going on there.
I was also displeased when the price of the exact package we booked dropped $300 per person. I was aware they have a policy of not refunding the difference so I wrote an e-mail just letting them know I was displeased with that policy, that I understood they do not provide refunds for price drops, but that I just wanted to share my concern. I got a rude/form letter back saying they were declining my request for a refund. Apparently they can't be bothered to read correspondence from customers as I didn't even ask for a refund. Whatever. It was a learning experience. Never again.