I usually come to Total Wine at least once a month if not more. I love their prime location and also being that it's right around the corner from me.
This place is truly a hit or miss with customer service, though. I've had some good days and many more bad days where customer service was way below awful.
I like coming in to build my own 6 pack of beer. I like that this store has that option and that there are many craft beer selections to choose from. Also when purchasing liquor their prices are competitive and seem to be cheaper than most.