I wrote a scathing review of BBD but I will reluctantly upgrade it from 1 star to 3 stars. David D. at customer service responded to my complaints promptly and politely. No...I did not receive a comp. nor did I want any. My only hope is they will take care of their problems as he stated to me in his reply so unsuspecting customers will no longer be taken advantage of. No....I definitely will still not be returning nor recommend them to anyone!