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  • I am so disappointed with this office. I purchased a certificate online for a stone massage. Sounds great, huh? Yeah, I thought so too. Problem is that the advertising on the website offering the certificate didn't state that you had to get the massage on specific days at specific times - all of which are during the standard working hours (M-F, before 5p). I work full time at a doctor's office and have to have appointments in evening for a massage - or a weekend. Which, by the way, they indicated on the website that you had to call for Saturday hours. That's why I purchased the massage - for a Saturday visit. When I called to schedule - AFTER the purchase is made - I'm told they don't have Saturday hours and the last appointment during the week is at 5pm. I don't get off work till 5pm. Okay, I'll give them some credit (that's why there's ONE star) - they made an exception and allowed me to schedule for 5:30pm. Well, the long and short of it is that the day I'm supposed to go for the massage, I forgot my phone at home. When I called from work to confirm, I was told that because I didn't return their call earlier (which I didn't know they'd even made), my appointment was canceled. CANCELED! I'm so upset!! But now I figure, if they are that uncaring about my appointment time, then how caring will they be with me?? I'm very, very disappointed and although they said they will refund my money, I'm still upset with how the overall experience has turned out. I will not attempt to use their service again nor will I recommend them to anyone. =(
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