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| - I wish I would have seen all the bad reviews before, we would have changed Drs sooner.
The Drs are not bad, but as others have said the office staff makes it impossible to see the Drs or get prescriptions or get any service.
We saw Alimer and my only complaint about him is he didn't look at history to figure out cause and effect, he only looks at the last 2 sets of tests. He decided a non thyroid test result was a problem as it went up 1 point (this number went up and down 1-2 points continually over the last 2 year), so he cut my medicine way down. The next lab results for thyroid were very low, I felt awful, but that one test went down one point and he declared it a success and wanted to keep me at low thyroid.
He also had done several ultrasounds, to make sure some other organ was not having a problem. There were no bad blood tests for those organs and while I am fine doing a test to make sure there are no problems I am not sure there was any reason to spend my money doing those ultrasounds.
However, as others have said the office staff is the real problem. They are awful - beyond awful.
We have not had problems with the appointment staff, in fact we started calling the appointment staff to try and get the other office staff to return calls (sometimes it worked, sometimes it didn't).
So getting prescriptions refilled, getting lab results, getting any concerns answered by the Dr, you will spend a lot of time trying to get them. I started just going to the office and sitting in the waiting room until they gave me test results - yeah a waste of time but it worked.
I think a big problem is they can't seem to keep their staff. That is very telling. The Drs assistant seems to last no more than 6 months. sometimes not that long and they are the ones that fill prescriptions, give you lab results, etc. Which means every 3-6 months I am retraining them on what the medicine is, how to work with our mail order pharmacy or regular pharmacy, and have to keep asking them for lab results as they can't seem to get them to us while we are there in the office even when we ask the first moment we see them. The recording says calls will be returned in 48 hours, but often it takes several calls from me (2 days apart) and calls to the appointment staff who sends Urgent messages, before I get anything and I have gone to the office and sat and waited for lab results that I needed for another Dr and could not get any other way. These are not copies of older lab results, they are the original ones they never gave me.
The billing staff does a horrible job. They are always saying we owe them money when we don't. They don't bill like other Drs (e.g. Dr visit on X day, we billed $, Insurance paid $, you owe $). They are itemized lines of things I have no clue what they are, something like 5 line items if you see the Dr for a regular visit, 10 line items if you get some lab work, etc. Oh, and nothing is in order by service date, just insurance made a payment or you made a payment, so you have to figure out what date it goes to. I have to prove to them that the insurance paid them for the bill (give them the EOBs) and prove I paid my co-pays (copies of my credit card statements), so they can get their information correct. But they never quite get it right and the next month I am doing the same thing all over again.
Right now they owe us money as my husband mistakenly paid a bill we didn't owe when I was out of town. I am sure it will take a lot of work to get that money back, if we ever do.
We since moved to another Drs office. It is so nice to have a billing staff that does a good job, get our lab results handed to us every time we go to the office without us asking more than once, and not be wasting all the time we did before with this office. Oh, and my meds are at the regular dose again, I feel much better, and that other value that was going up and down a little each test my new Dr says has nothing to do with thyroid.
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