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  • OMG, when are business customer service ever going to improve to show their customers how much they value their business!!! Anytime you call BOA you have to go thru numerous computer questions just to be eventually be put on hold to speak to an actual person and I will never believe for one minute that they actual care about our feelings because there are to many of us that bank with them. It's very sad! I'm currently trying to speak to someone about fraudulent activity on my account and have been told my call will be answered by the next available associate which was 20 minutes ago, what a joke! And why is it that I need to hear every 30 seconds that my call will be answered by the next available associate? That's more annoying than the music they make you listen to, again what a joke! I just want to speak to someone to resolve this matter so I can go on with my day but these guys could care less! And if I hadn't been with BOA as long as I have I would definently leave them tho that is something I'm starting to care less about! At this point I don't know who's customer service is worst, BOA or Cox! And yes I'm still waiting to speak with someone, LOL
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