I am not surprised at all to see a poor rating and other negative reviews discussing how long it takes to receive service. I've been going here for years and I can tell you that you almost always have to stand in a long winding line. God forbid you actually need a service such as a notary.. They look at you like you have a third eye on your forehead and ask what time your appointment was scheduled for... (Of course you knew you needed to schedule an appointment to have something as simple as a notary right?) Try doing as they request and actually calling the main phone number for this branch to schedule an appointment.. It is a complete joke and you will never speak to a person. I just left after making the mistake (for the last time) of going to the bank for a notary again-six or seven employees were available, there wasn't a single customer inside of the bank, and they told me it would be about a 20 minute wait and to have a seat. Not like they care or like this review will hurt them in any way at all, but at least I can warn my fellow Yelpers to stay away if you need something like a notary, or if you have any type of schedule to keep.