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  • If I could give zero stars I would. Horrible. We ordered the grass fed sunrise burger medium rare. We were then told it only comes well done and was that ok? Well of course it isn't. So we asked to get the same burger with non grass fed meat. They agree but bring us only a cheeseburger. No bacon and no egg. We sit take a couple bites and sit and wait and wait for someone to notice us. Finally a server comes over and we explain the situation. Obviously one would expect a new burger made properly. No. She goes to check on what can be done. Meanwhile the burger now sits stone cold. It's been about 15 minutes and we are then brought over separately on a plate a runny egg and soggy half cooked bacon to put on our disgusting cold burger. Neither one of us had been to chilis in a while and we unanimously decided we would not be returning. Hands down worst service from the kitchen and wait staff along w management who said we couldn't get the burger how we wanted. It wasn't overly busy. In a situation such as that mgmt should have come out to explain. On top of it I've barely made it out the door and the four bites are sitting in my gut like a brick. Cheers to Mike the bartender who comped it without our asking. He gave us good service.
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