First of all, this is the best HVAC place in Phoenix. Don't trust just any old company! Kim Foster is the KING of fair and will treat you with respect. He won't lie to you and I'll come right out and say it: I love this guy! I had the company our home warranty made us call when our A/C went kapput this summer come out because we HAD to use them. The minute that the guy said it wasn't covered under the warranty I thought: GREAT! He came in and told me what type of unit he'd recommend and how much it would be but of course, there was a more expensive unit which would be better and he'd give me such a deal on it. Um, right. I asked him questions about how long the business had been around, how long he'd worked for them..........specific questions about the units he was recommending, etc.
Then I told him I'd get back with him....and I called Foster Mechanical. Currently, it's hard to find Foster. They have no website.......no real web presence (which I'm trying to get them to change!) but they are worth giving a call! Kim came out and spent almost three hours up on my roof checking every thing out thoroughly. Then he came in and chatted with me. He told me everything that was wrong, why the machine couldn't be fixed, the unit he recommended and why (drawing me pictures to illustrate what he meant) and told me that we had a two pronged issue: One was the unit and one was the duct work. He walked me through everything and made sure I understood everything he spoke of.
Now, he's done work all over the 55+ community my folks live in and he never charges an unfair amount. He came in significantly UNDER what the warranty guy quoted me for more work and a better unit. He is very matter of fact and knows his stuff.
His guys are very professional and thoughtful. They did everything they said they'd do and it was done quickly. I trust them and highly recommend them. I'm even going to try talking him into getting some social media going! He's too hard to find...........but worth it!