I came in for a manicure and pedicure. They start out with the pedicure and the gal that did my pedicure was nice enough and did a good job, but she kept stopping the pedicure to take phone call on her cellphone. So my basic pedicure took about an hour, which is ok. But I sat there another 30 mins waiting for someone to tell me who was doing my manicure. Nobody ever said anything and there were manicurists just sitting around chit chatting at their stations. So I go up to the front to pay and the gal at the front gave me my total and I pay. I mention to her i was supposed to have a manicure, but nobody did it. She just responded "oh, okay". So I said "I don't have time to do it now because I have been waiting too long". She said "oh, ok well have a nice day".
No apology or asking to schedule an appointment to do the manicure another time. Nothing.
They did a nice manicure, but they are disorganized and have mediocre customer service.