I booked a room at Rumor Boutique Hotel from their website. There was no mention of the hotel selling or becoming Serene. Rumor officially closed on 1/20/17 and I received an email from Rumor on 1/24/17 reminding me of my stay. I even received an email from Rumor after the stay asking how things were. I wrote a lengthy email back with all the things that went wrong at the hotel and I did not hear back from them.
Basically I was charged twice for my room, once when I booked the room and then when I checked out. Actually I was charged $10 over the bill at check out with no explanation. We got to our room only to discover a smoker had spent the last 20 years smoking in there. They did find a different room but there were no remotes for the AC units or for the TV's. Each time we asked for something to be corrected they would be we would have to go to the front desk to get it since they were so under staffed.
The hotel is need of some work and could be a fantastic hotel. Lets up the new owners get it up to par and quickly. I would also suggest some sort of uniform for the employees so you know who works there and who is a guest.