I'm torn. The coffee is probably the best I've had anywhere in Phoenix, but the service is possibly the worst I've had anywhere. The dudes are nice, but must be lacking any previous cafe experience. The place is super busy on a Saturday morning, but due mainly to the exceptionally slow service. Lets do some numbers. We walked in at 10am, waited in line until twenty past, and still didn't have a coffee in our hands by 11. Then after much fumbling and confusion, they lost our order twice before informing us that the grinder was broken. We went down the road and had a great coffee from the ice cream shop in no less than five minutes. Perhaps this place really is a lab fronting as a cafe.