Took my leaf blower in for a tune up. Told the guy that I knew it probably needed a new spark plug. Paid over $40 for the "tune up" and when I got home to use the blower, it wouldn't start! I called them up, extremely angry because I have a hand disability which makes it very difficult for me to pull on any equipment to get started. Which is WHY I WENT TO THEM IN THE FIRST PLACE. Told the guy I was quite unhappy and that the ONE THING I ASKED THEM TO DO they DIDN'T DO. REPLACE THE DAMN SPARK PLUG! I was told to "bring it back in and we'll fix it", but I was too angry to want to do any further business with these people. I went to the store, bought a new spark plug and installed it. My blower now STARTS. I will never do business with this place again. I should get a refund.