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| - I got a Cabana for my Husband's birthday this past Sunday 8/14/17. I'm giving this place three stars because reserving was super easy, the place was nice and not crowded, and overall, my husband and his friends had a good time. My frustration is that I personally went down that morning to show them my ID and Credit Card, as well as to pay for the $450 minimum and $50 rental fee. They said that was fine, pre-authorized my card and had me sign a receipt saying I will pay the first $500 of the bill. I asked them if I should leave my card and ID with my husband, they said it wasn't necessary. I asked them again if everything was taken care of because I would be at work and won't be able to come back. They said yes everything is fine. I left and sure enough halfway through my shift, get a call that they need a photo of the front and back of my card. When I asked why they said they only pre-authorized my card for $50 instead of $500 and that they would have to run it again for the remaining or charge my husband. Well obviously this is my gift to him so I don't want him to pay, and as inconvenient as it was to pull me from work for a few minutes, as long as I got the $500 paid for, I was happy. The supervisor apologized, thanked me for my card info and said they were going to charge me $500 as planned. However, on my way home, I tried to use that card to put gas in my car, when it got declined! Baffled, I check my account to discover the M charged me $700 for the total cost and then charged me $500 for the amount I authorized initially!!! I understand that mistakes happen and apparently the server is the one who accidentally charged the wrong amount on the card. I get it, but now it's going to take 8 business days for me to get the $700 back into my account!! I have bills coming out and now have to be inconvenienced to explain to my bank to allow the bills to process because the money will be put back into my account soon.
I work for one of the top wedding chapels in Las Vegas, and the 6,000 couples that get married with us each year, and their families, are constantly asking us for recommendations on fun things to do. I was excited to maybe start recommending the M Pool, but will definitely have to think twice, as I'm not sure if this is typical or not with this Pool. Maybe I'll give them another chance, to make up for the experience, but I cannot refer our couples there if this is something that will happen to them.
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