I called and got in the same day with Robin who is pretty amazing... I used to go to a chain but they pushed their products way too much and didn't really take care of me. Robin went in, was pleasant, efficient, no nonsense, made me feel comfortable, and made suggestions as to how to take care of a few problem areas... made my appt for next visit already! For those of you with LVAC memberships and do not go here... shame :) just do it!