This is my first review on yelp but I thought I would say something about this particular location. I went in this morning for what I thought would be a quick grab and go before going to work. When I got to the counter I was standing there waiting for a good 5 min before anyone said anything to me. Finally, someone took my order which I thought would be relatively simple, a dozen bagels and a box of coffee. The dozen bagels was easy. Then, it took them 20 minutes to get me my box of coffee. People who came in behind me got their orders and left alreadhI tried to be understanding as it looked like the staff was overwhelmed but there needs to be more organization and a manager who is directing everyone. It seemed like no one knew what was going on. I was also annoyed because I bought a groupon and they said that the QR code wasn't working. I gave the second star because at least the staff was nice. I probably won't be coming back to this location anytime soon until something changes.
Update 3/7/18 Decided to give this location another try. Service was way faster and the workers were nice. I'll add another star for this
Update 4/25/18
Went back since the last time was ok. This time they ran out of coffee boxes....seriously this is a bagel and coffee place and they ran out of coffee boxes?!? It's only 6:30 in the morning!!!