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| - This review is about the boarding side of the clinic. We have been going to the vet, groomers and boarding for over 10 years and have never had a bad experience. We made a reservation to board our 4 years old dog for a week in June. He is a big, but a lover of people and has been boarded many times without incident. Well, Ocotillo just redid the boarding facilities which seem quite lovely, but with this change they seem to be very disorganized. We went to drop off our pup and it took over 45 minutes to check him in because they were busy?? I don't really know why, but it is frustrating as we obviously were going on a trip. Upon check in they didn't have any of his health/shots etc paperwork printed, and he is a client there. I would think they would have this handy as they were asking me for it. I offered to go the extra 30 feet to ask them to get this records but they said they would. They required a fecal test prior to boarding so I dropped off a sample and paid, but upon check in they had no record of this as well.
The check in lady had some option we could chose like personal play time, cheese filled kongs, baths, brush etc. I chose a personal playtime each day and a kong every other day.
These options did cost extra.
They did give us a tour which was nice and let us put him in his area he will be staying. That was a nice touch. All the "rooms' have a cot, and water bowl.
We left and came to pick up our pup, a day early and discovered the same chaos upon pickup. It could of been because we were early but we did call that morning and gave them a time we would be by. It took forever as the bill wasn't ready. When it was ready only 1 personal playtime was on the bill. I don't know why the others didn't happen.
Upon entering the pick up room, 2 people had Jasper on a leash and gave him to us. I had to ask how it went. The girl said he was fine until he bit her towards the end. I was horrified. She said she was okay, but he has cage aggression. Well, I felt terrible, and was very surprised as he has never bit anyone.
I am not sure if this boarding is the place for him. I can't figure out if the whole situation was a bit chaotic and that had an effect or if he just was bad. We didn't get any more feedback in a written "report card" like we used too and I think we will look around for a new boarding situation next time.
I think this kennel is probably fine, and if my dog was bad, that is on me. However I think they need to work out some kinks and I hope they do. Our experience was just so so.
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