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| - I came into City-Tavern on May 8, 2011(Mother's Day) at about 4 something in the evening. There are two suggestions I can offer:
Plan better on busy events
The customer is always right
I'd heard so many good things about City Tavern, so I finally came to give the place a try. We arrived with three guests waiting for one of our guest to join us. We didn't have to wait long to be seated. We sat down and the manager came to take our drink orders. We didn't wait much time on receiving our drinks at the table. The waiter we had told us about the all-you-can eat crab leg special, but did not take our order at that time. The waiter walked away not returning for 20-30 minutes(mins), my partner went to the hostess to let the hostess know we wanted to order. The manager of the restaurant came to the table to get our order. At that time we ordered an appetizer: Sea Bake and Entrees: two all-you-can eat crab legs, and a seafood Capellini with bow tie pasta. There were many guest that came in behind us not ordering all-you-can eat crab legs, but got their food before ours. We waited another 20-30 mins on just our appetizers. Finally, our fourth guest arrived stating "Gosh you guys still don't have your food yet?" The fourth person in our party had done the following before getting there:
Dropped her husband off at work in Pineville, NC, came home put on clothes, then came to the City Tavern. When our waiter came over we asked him what was taking so long for our food. The waiter stated "that the restaurant was soooooo busy and the orders would take a little longer because we had the crab legs." I have been to many restaurants and seen busier! The waiter then took the fourth guest order, which was appetizer: hot wings, entree seafood capellini. We also requested for the manager who didn't make the situation anymore pleasant then the waiter did. "The manager stated that the policy was they had to wait on the appetizer to get done so that it could come to the table first. They could not let the appetizer come before the food!" I'm definitely a person that eats out often and I have never heard of this in my life. Before asking for the manager the waiter stated "that I went to get the manager for you, she said the same thing I did." Clearly unprofessional when it comes to your buying customers. After the manager came we then received our food after waiting about 30 mins. Another 5-10 mins the fourth guest food comes to the table, both appetizer and entree. The waiter knew he did such a crappy job he went ahead and added 20% gratuity to the ticket. I would never go back to this restaurant again or even recommend anyone. For future each one of the workers that were discussed in this email should treat people how they would when they're dining! I was already feeling a bit down because this was the first year of Mother's Day with out my mom due to her death on last year.
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