I arrived at Metcalf House at 11:30 PM on a Friday night. The hostel is located in a residential neighborhood, not a business district like most hostels. It's in a safe part of Phoenix.
At 11:30 PM I called the number that was listed on the door of the hostel and Keith said he would be over in five minutes to let me in. It's a cash only hostel so bring lots of green. Keith set me up with a towel for one dollar to rent while I was there. They use electronic locks with codes so you don't need to carry around the key.
The beds were super sturdy, so no shaking of the bed. The kitchen is large and has all kinds of cooking utensils, free coffee, and the hostel included continental breakfast. The living room is huge, there's is a very large, round table, enough to seat 10-12 people comfortably. There is a couch and a comfortable chair. The Wi-Fi signal is very strong.
The only thing I wasn't pleased about is the shower. The showers are small and if you don't have the curtain just right inside the shower, there can be a puddle on the ground when you exit the shower.
All in all the family who runs the hostel is very nice. Mary has traveled extensively and is very amiable. She gave me the 'local rundown' of Phoenix, which was extremely helpful. Thanks again Mary!