I guess I can only speak for myself but I've had the vast majority of my experiences with them be great. They know how to work on a nice car. They do sell hard, but it doesn't bother me and I can always say no, which I do. When I do want a wax, buff, etc, I ask them, and I get it bundled with all my cars and get a pretty good deal compared to other places. They made my Mercedes look brand new after the paint was fading! Nice people.