| rev:text
| - My parents insisted on coming here last week, as they had eaten here in December and loved it. Of course, I Yelped it before I agreed to go with them (hey, my time back in Scottsdale is precious-I won't want to waste a single meal on a potentially bad place). The reviews pretty much summed up our experience:
-Robert McGrath is gone (our server confirmed this for us)
-New menu that's not as enticing
-Food is awful now
-Absolutely terrible management!
As reviews indicated, the place WAS good, before McGrath left. The menu also USED to be good, and food was good too, but is no longer the case. The three of us struggled with what to order, as nothing really sounded too great. My dad went with a chimichanga, my mom went with a Mexican chopped salad with shrimp, and I decided to have a Caesar with shrimp. My dad actually enjoyed his, until later that night when he became ill.
Both my salad and my mom's salad were pretty much inedible. The produce was clearly never high quality, as evidenced by the mealy tomatoes and wilty lettuce. But the worst part was definitely the fishy-tasting shrimp. How does that even happen?! How old were these shrimp that they developed a fishy taste?
The waitress stopped by for about .5 seconds right when the food was delivered, and since we hadn't really tasted anything yet, we said things were fine. However, a few minutes into our meal we realized we needed to speak to a manager about the poor quality of the food (especially since my parents had such high expectations from their prior visit). The waitress was absolutely nowhere to be found, nor was the manager, or any other employee for that matter. It took easily 10 minutes before we actually saw any employee of the restaurant-maybe they all took a break at the same time? We were one of only a few tables in the place, so it's not like our waitress was busy with someone else...
Anyway, we finally asked our waitress to grab the manager for us. ANOTHER 10 minutes went by before the manager showed up. When he arrived, we calmly explained that poor quality of nearly all the ingredients in both of our salads, and I told him about the reviews I'd read and how my parents insisted it was so good that we had to try it and that I'd hoped the reviews weren't true. I should mention he looked like a deer in headlights when I mentioned online reviews.
We expressed our disappointment (but we weren't obnoxious about it, I just really felt that it's only fair to tell the management about the poor food quality before writing a review online about it and told him so), and his response was simply: "You're the first people to complain all night!" Oh, great. The first ones all night? Do we get a prize? Does that mean you received food complaints yesterday, and the day before that? We're just the only ones to complain TODAY, which must mean our opinion isn't valid.
He didn't apologize. He didn't validate our feelings about the food as any good manager would. He just seemed confused as to how we could possibly have these opinions. But it gets better! He then says, "Well, the waitress said she checked and you guys said you were enjoying everything." Seriously? You can see very plainly that we have eaten almost nothing. Talk about feeling uncomfortable-it was like we were completely unable to have a low opinion of this place.
He said nothing more and walked away. He brought us the bill, with the salads removed, and walked away. Still no apology. We didn't ask for anything to be removed, we really only wanted him to acknowledge that the food sucked and that he'd do something to ensure future guests don't encounter fishy-fish and baggy lettuce. It was nice of him to remove the food from the bill, but there is just no excuse for making customers (a) eat crappy food, and then (b) feel uncomfortable about not enjoying it.
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