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| - I recently stayed at this hotel, where I attended a wedding (which took place in the Conference Center). As a Kent State alumn, I was impressed initially by the appearance, however, it did not take long to realize it was a majority smoke and mirrors. I asked the front desk how to get to the terrace where the rehearsal dinner was taking place, and he had no idea what I was talking about. Since I was not staying at the hotel that night (the day before my check in) he was obsessed with not allowing me upstairs (to where we were schedule to meet). The young man at the desk then told me to exit the building and go to the conference room (where there is not terrace). I walk back in my casual clothing, and step into the middle of a wake. Embarrassed and irritated, I walk back and request the proper location. At this time, the Manager walks by, and I ask her, she tells me its on the 2nd floor and I can go right up. The front desk challenges informs her I don't have a key, and she says no problem, you do not need one. I don't understand how incompetent you have to be to direct someone to the location they mention by name.
The next day, I called the hotel at 8 AM requesting for an early check-in (because this hotel has 3 PM check-ins). I ask for a noon check-in, the lady at the desk says "no problem" and I am happy. I get to the hotel just before noon, and they do not have my room ready, nor do they have the 3 other rooms ready for the groom and members of the bridal party. With the first pre-wedding event at 1, time was valuable. They finally get me into my room at 12:45, where I take a shower and find out the tub is clogged, so I am bathing in whatever matter is stuck in the drain... Why am I not surprised.
Around 4 PM the same day I go back into my room and change once more, but as I am changing I hear my door unlock! An older woman comes into my room during me changing, and I let her know its occupied. Come to find out, its the mother of the bride, and they gave her the room they assigned to me hours ago... I then realized they gave us the handicap room that she needed... Then come to find out my key no longer worked, so they basically kicked me from the room in the system and give it to someone else. How can the people working there be so incompetent and neglectful... YOU CANNOT GIVE SOMEONE ACCESS TO YOUR ROOM.
If I were to compare this hotel to others, i'd say Holiday Inn at a Ritz price ($160 a night?! ha)
Everything else was mediocre, but if you go to the lobby bar at night, don't expect the highest or even middle"est" of class. It can get pretty rowdy.
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