This place really is dreadful. I asked for a blow dry with round brushes (resulting in big curls), which is my normal request for blowouts. The stylist refused to use the brush size I request and the result was a stick straight blow out (easily achievable at home).
Moreover, the stylist (Simona) was very rude, and didn't even respond when I said, "how are you?"
This place is seriously complete crap and a total waste of money. This is my fourth visit, so shame on me for returning. Lesson finally learned.