I don't care what anyone says.... I love Southwest.
I know that this life is filled with tests of character and I know that when you are going to travel, you are going to face many of these test.
So I can handle a delay, a cancellation, a packed plane, crying babies whatever.... as long as the employees treat me nicely and are helpful.
And they always have been. I enjoy the Rapid Rewards Program, the free flights I earn, the free drink tickets, the various opportunities to earn extra credits...I like it all.
I feel very safe and comfortable with Southwest and will continue to use them to fly home and visit family. If you are going to fly several times within a 2 year period, take advantage of Rapid Rewards. You won't regret it.