I came here this past Saturday with my boyfriend and had a pretty lousy experience. But I am writing this review because the manager was polite and listened to my experience without making excuses. This assured me I would not have a repeat experience of Saturday. Nonetheless this is a great place I go mulitiple times per week(sometimes multiple times per day)! (Not including Saturday) They normally are respectful and more than happy to accomodate special orders for allergies and preferences. I will continue to go to this Jamba Juice despite the one bad experience, because the Manager was hopeful that it would not happen again.