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  • I needed to share my experience with Larry. I approached his register and began to place my order. I immediately got a sense of how my interaction with go with him when he stopped me. He asked me if it was I was with a group. I was with a very large group, but I was ordering on my own. Again, he asked me if I was with the lady that was behind me. I did not know her and again, clearly I was ordering on my own. This in itself was not a big deal, but it was downhill from there. I gave him my order and he asked a question. I have poor hearing, especially in a loud environment, andI had to ask him to repeat himself a couple times. He was extremely irritated by this. I asked him what kids crispy was. Irritated, he said a kid size crispy. I asked him what a crispy was. Crispy chicken? Crispy bread stick? I had no idea. Acting as if I'm the stupidest person in the world, he points to a rice crispy treat. Instead of just telling me. I accidentally pulled my credit card out too early and he made a big deal out of it and said "Now we're going to have to do this all over again!" I thought we were going to have to actually do the entire order over. He only had a press a couple buttons. As I was eating my dinner, I saw him get after an employee. Super poor taste to get after employees in front of customers, but I also saw how hard she was working. I felt so bad for her. As we are about to leave, he marches up to me and says accusingly, "The rice crispy treat your daughter got was a super giant one. We ran out of kid size ones." Um, okay? She had already eaten it. Did he want me to pay for it? I had asked for two crispys. for our two sides. I thought maybe they gave us a large one instead of two small ones. I only saw from afar what she got. She was at a different table. I very seldom leave feedback for negative customer service. But his chauvinistic and officious manner has been bothering me all day. There was absolutely no sense of customer service, simply of establishing dominance. Edit: I edited my stars on this review from 1 to 3 because I was contacted by the regional management. He apologized and sent me a voucher. I really appreciate when companies take responsibility.
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