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  • Terrible experience Went to Kitchen 18 on Christmas Day and it was very crowded. Waitress waits on people who came in after us. ??? Brought water to the tables around us and left our water on an empty table, so we got it ourselves. People who came in after us got their food rather quickly and we are still sitting there. Finally get our orders taken and after 80 (eighty) minutes, still no food. Meanwhile the other tables are finishing up. Our waitress diligently visiting the other tables, but never comes back to us. Finally we speak to the manager, Michael who says the other tables came in before us Not true. after another ten minutes we try to speak to the manager again and after an hour and fifteen minutes we get our food.... three hamburgers and Mongolian Beef. Hamburgers are great. Mongolian beef is not hot and the beef is gristle and dry and chewy. Still no waitress to be seen. Not bad enuf? I visit the ladies room and the floor and toilet seat are littered with toilet paper, lots of it. No paper to dry my hands. Flush the toilet and the tank leaks all over the floor. Yuck! When she brought the tab, I asked the waitress what was the trouble, and she did not answer me. I know this place gets good reviews, so I guess ours was a "fluke." Everyone around us was telling the waitresses that their food was delicious. By the way, we were a party of four well dressed adults and I have eaten there quite a few times for lunch.
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