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  • Very late review but I stayed in this hotel from May 22nd until May 24th; I pre-paid for 2 rooms. On May 24th, in the early hours of the morning as my partner and I were asleep in bed, 2 individuals used a key card that was programmed for room 1835 and entered our room. Let me repeat that, they used a programmed key card and ENTERED OUR ROOM. When they entered and saw us laying in bed, they specifically asked "Is this room 1835?". Fortunately, they realized that there must have been some error, apologized, and left the room. Imagine our shock, surprise, and confusion at waking up to strangers entering our room. I then called the front desk to question how this could have happened. The front desk person responded with confusion and could not provide an answer but offered to send security up. I responded that they already left the room, they had a room key for our room, and that sending security up would have been of no use. I think asked to speak with a manager. Again, the manager responded with confusion and offered to send security up. I informed him that security was not needed but I wanted to know how this could have happened. He then said that he needed to have security do a key log check in order to determine what happened and would call me back. We hung up and he then called me back and stated something to the effect that the couple that came into our room had requested a room change. He did not offer an explanation as to how our room was given to them. I informed him of my concerns for our I safety and security and he responded with a nonchalant attitude and tone. I then told him that we did not feel comfortable staying in the hotel anymore and feared for our safety. I asked how this incident was going to be made up for us and I specifically asked to have our room comped. The manager then said "You already paid for it so I can't comp you". He then gave us a $50 food and beverage credit to our room. I am grateful that the people that you incorrectly gave our room to were decent individuals. They could have been high, drunk, indecent, unscrupulous people and a bad situation could have turned worse in a heart-beat. I will NEVER stay at that hotel ever again.
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