About: http://data.yelp.com/Review/id/5D7ViDh-WKZ0h2WTCtwrFQ

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About: http://data.yelp.com/Review/id/5D7ViDh-WKZ0h2WTCtwrFQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-11-28 00:00:00 (xsd:dateTime)
itemReviewed	Starbucks
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	At one of your Las Vegas locations at the drive through I received what could easily be considered the worst customer service experience EVER. Unfortunately due to the holiday there is no one available to take my call at your customer service line either. So here is it... I was passed one of my drinks by a young man who took my money and never gave me a receipt. Not a huge problem, but hey I would like to have it an would have asked him for it had he ever returned. My son and I proceeded to wait. And wait. And wait. I watched the drinks pile up on the counter for the cars behind me. I even saw the drink that my son had been so patiently waiting for as well, all displayed nicely in a row. And still I am waiting. The window was open so I could hear all the lovely witty banter from the staff. They were obviously so lost in conversation that no one bothered to even check on the line of idling cars outside. It took three employees to figure out what I needed in order to complete my order and no one even bothered to apologize. I was shoved a drink in a hurry by a woman who's blouse was unbuttoned well below her apron. Though my eleven year old son got a good chuckle, I was not impressed. I asked for the manager and she replied that it was indeed her. I asked for a number to a district manager and she gave it scribbled on a piece of paper. Still forgetting my receipt. I pulled over in a heated hurry to make that phone call...and would you know it?! It was disconnected. She gave me the WRONG NUMBER. So I went BACK. I asked for my receipt and the correct number. This time the number worked when I dialed it and guess who is on the other line?! THE GIRL WHO GAVE IT TO ME. Please understand that I was rather confused that she not only forgot her own number in the first place, but that she routed me back to herself of all people. So I asked..."I thought I asked for the district manager's number" and please....here is where it gets even worse....so hold on to your papered cups...."I did, but she is off. I told you that sorry if you didn't hear me. Happy Thankgsgiving."...CLICK......... after all of that your "manager" who couldn't even button her own shirt let alone mutter an apology HUNG UP ON ME. fine work startbucks. FINE WORK. I will NEVER step foot into one of your stores again and I promise to repeat this story to anyone who will listen. How far away have you gotten from your purpose? Good coffee with great service? Now young teens throw drinks out windows and show blatant lack of respect for YOUR customers? Just awful. Shame on you.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Rachelle

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