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  • Being a three dog Mom and fostering dogs on the side I often find myself in Petsmart just not generally this one. I went in looking for two specific items, a Zoom Groom and a shed blade. I asked Eric, the store manager, if they carried these items and because every store is set up a little differently where I could find them. He was rude, short and abrasive. Said they didn't carry anything called Zoom Groom and to check at Bed Bath and Beyond and anything else would be in the back. He was an *ss but I figured check out what they had anyways since I was there. In the back I run into another employee, Ira, who offered his help and suggested even checking with the groomers to see what they suggested. I did this and what do you know, about five different colored Zoom Grooms they sell and the store manager didn't even know it. On my way out I made a comment to him that he should know his merchandise and he said he thought I said Zoom Broom. Really! Even if that's the case as a manager wouldn't you say something like, Do you mean the Zoom Groom or let me show you what we have? I have been in plenty of Petsmarts and have done product demos in a variety of pet stores and fortunately Eric is not your typical employee as most go out of their way to help you. But due to his lack of customer service skills this is one Petsmart I won't ever step foot in again.
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