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| - The following is to provide our feedback for our recent and last visit to Big O Tire on Power/McKellips and hopefully educate others from being taken advantage of as we were. I was not pleased with the service or lack of we received for two vehicles. One is a 2002 Cadillac Escalade and the other is a 2004 Mercedes Benz. We went there at approx. 0930 on 6 June 2015 to get the special oil change ($14.95 each). I am not going into all the details but the final cost for both vehicle was over $300.00 for both vehicles. Yes I did agree to the services but what I received was NOT as they said nor what I expected
The first up charge was for a service which was to clean the fuel system and improve MPG. I asked Mr. Ingle if there was going to be an increase in fuel economy and he said "most defiantly yes", so I agreed to the $60.00 upcharge for each vehicle. As it turns out the fuel economy went DOWN almost a 2.5 MPG. Where is the value in that?
The discounted oil change was not as discounted as anticipated, just another item to get you in the door to sell you products and service which are not needed or overly inflated price. The final cost was approx. $30.00 which is far from being a discount.
Second I was told I needed an air filter replacement, I declined that. As it turned out, when I went to replace the filter there is absolutely no dust or dirt on or in the filter, it was almost in perfect condition. . why was I told I need it replaced. The other vehicle was also informed of the same condition and as it turned out the filter in the car was in the same condition as the Cadillac. How is it determined that the filter needed to be replaced or is this just a gimmick to make more money?
Third, I was informed the wiper blades needed to be replaced. I asked about the better blade and was informed that it was the best on the market . .so I agreed and paid almost $16.00 /blade. Upon inspection of the new blades, they are not even close to the best and I paid a huge premium for these.
Another item are line items on the invoice for recommended repairs/services and possible cost. There was a recommendation for shock replacement for both front and rear. The rear shocks on the Cadillac were just replaced 4 months ago and the cost for the shock was $250.00 each. Their proposed cost was $300 for all four. Where did you get this price? These shock are computerized and tied into the equalization of the suspension system. Here is just another example of the poor service and experience/knowledge of the staff
There were other numerous events of poor service and communications, but they are duplicates of the other reviews, so need to restate what has already been identified.
One last item is I contacted the corporate office twice and advised them of the above and got a reply that they would forward. After the second corporate communications, I got a call late in the evening and was left a message. I called the store at 4:30 PM and the manager had already left for the day. I left a message, no reply the next day. I called again and still the same . .no reply.
There was much more, such as they couldn't figure out how to reset the "change Oil; light" no communication when the vehicle would be done . .I could go on and on but hopefully the reader will get the point and STAYAWAY
So buyers be wary of the service and if you do chose to use them, be prepared and bring lots of money for service not needed.
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