Same then the lady with the carpet, then to that, try a couple of scheduling with a no call no show, even the one made through customer care. But when they do call you it is to make sure that you do understand that "they" will call you when the merchandise is here...Now don t even think of trying to have a time table1 week 2 week ? they are delivering merchandise but have no way to locate it ?? did I have a pleasant experience? mey...what do you think?