| rev:text
| - First of all, I have to point out that I am highly concerned that there are four "hidden" reviews for this place, all of which are negative but not "reccommended". Funny, how all the visible reviews are good, so it gives them a higher rating...? I wonder if my two-star review will become "hidden" as well...? None of those reviews are inappropriate - they're honest. I think someone may be flagging them to hide them, which is not cool folks.
Okay, so here's what I have to say. This place has amazing equipment and technology. Three years ago, I came here and was astounded - another eye doctor had tried telling me my eyes hadn't changed, but yet everything was fuzzy, I KNEW my eyes had changed. I came here to Sharper Vision and yes, they had proper equipment and with my new glasses, I could see again!! It was wonderful. I even recommended this place to my mother and grandmother. The eyeglasses selection is... on the minimal side, but I liked what they had, so I didn't mind.
Lately, though, the service has taken a turn, and not for the better. My last visit, I tried talking to the doctor about my eye muscles fluttering constantly in one eye, and he dismissed it. New glasses helped, but I still have this issue. I was also frustrated because their eyeglass selection has just gotten ridiculous. Hey, you want uber-trendy frames? This is the place to go. Fendi, Vogue, Juicy, oh, they got it. You'll pay upward of $500 for the frames alone, but they got it. You want reasonably priced simple frames? Eh... you might not be happy with what they have. Frankly, I didn't like the shape of the glasses I got, but they were all I could afford. Everything else was high-end brand names and too pricey. Unless, that is, I wanted huge granny-glasses or aviator styles that look straight out of the eighties. Yeah, they have those, too. Seriously, I think they stock those so that the beautiful $550 Fendi frames that compliment your eyes will suddenly look worth the cost.
Now, I've been trying to get in to see the doctor again. My eye muscles are fluttering horribly, interrupting my sleep and my work, AND I'm planning a major vacation in about three weeks. I've been trying to get in to see someone for a month now, and they're always full.
But its not just that. When I call in, the office staff is horrible (hence why I'm pointing out those "hidden" reviews, as they all mention the rudeness of the staff) and absolutely unhelpful. I call in and rather than trying to help me find an open appointment, I'm told every day they're filled up. Seriously? Every single slot filled for the next two weeks?? Not one opening??? What, is this eye-season or something?
So... I don't know what's going on. I don't know why they're hiding all the negative reviews here, I don't know why the staff is suddenly not being very helpful, and I don't know why it now costs nearly double to get glasses than it did my first time in. I still have respect for this place and their doctors... but I don't have the time to wait for them now, and I can't afford them. It makes me sad.
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