Time my colleague and I walked into Panda - between 12:05-12:10pm
Time on my receipt - 12:33:26PM
My colleague and I get there to find a line backed up to the door. Now, at the other PE that I've been to (on 40th/Thomas), this isn't a problem. The 40th/Thomas location moves people. This Old Town/South Scottsdale location on the other hand assumes people don't have anywhere to be or that no one that comes in on their lunch hour. There was plenty of food on the line (at least plenty of what we were going to order) so waiting on the "kitchen" to get out food was not an issue.
We stood in line waiting to get up to the counter. We stood in line waiting to pay for our food. There's no excuse for there to be 3 or 4 people on the line jumping over one another to fill orders when there is only 1 person at the cash register. And about 95% of the time, the person at the cash register was also filing orders.
I think the people that work the food/customer line are in need of training. Cause it was a total cluster-fuck. And, if a customer's order is on hold cause what they want is being cooked, how about take the people that have a complete order and ring them up and get them out the door.
Thank goodness my next work meeting wasn't until 1pm.
I doubt I'll return.