Went early in the day to purchase group tickets for a 1015pm showing.
No line, no rush to purchase tickets. Grabbed them and went home.
Arrive at theater only to find people in our seats, or at least what we thought were our seats.
Double check ticket stubs and were sold tickets to wrong movie time!!!
Should have double checked tickets when I picked them up earlier in the day. Sad that I would have to do that.
Went to customer service, was offered tickets to a kids movie that was starting soon. (we were there for a horror movie). Eventually got a refund for the tickets and we left. No apologies or offers to correct their mistake.