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  • I usually get a good wash from this location but today was terrible and the most frustrating time with the Sunday manager ever. After going through the wash, I had a pink, oily/waxy residue on the passenger front and side of my truck. I have a membership so I went through a second time to get it off but no luck. Told the manager about it and she said that the stuff didn't come from her wash. She checked a couple other cars and said they didn't have it so it must have been on my truck before I went through and she would be glad to let me go through again. By this time the towels I brought were wet and had this stuff on them. My windows and mirrors looked like crap. Went through a third time and it was there again. The manager said that since it was oil based the car wash wouldn't get it off. I asked if the wash had soap, she said yes, but it's mild soap and won't cut oil. She had an excuse for everything. I grabbed some paper towels from the bathroom and wiped it off. I noticed the stuff on the car next to me and that guy ended up talking to her about it. As I was leaving, another guy asked me if I had residue on my truck because he had some. Then I saw that they shut down the wash and were turning people away. I had already been there over an hour for what should have taken 20 minutes so I didn't stick around. To the Sunday manager: Working in the customer service industry you should know that the customer is always right, even when they're way, way off you should at least listen and pretend to care. Don't just deny that there's a problem and make the customer feel like it's their problem, not yours. I was trying to point out a problem and you were incredibly defensive instead of sympathetic. From now on I will be going to the Cobblestone a mile to the west, maybe they'll care.
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