Recently moved to Phoenix from Seattle and had to get everything transferred over. What a huge regret! The Phoenix VA system is the worst I have encountered. They treat the veterans like cattle. Here's what stood out to me in the 4.5 hours I was there.
- Staff park in the patient parking area, forcing patients to park further away.
- Each staff member I encountered, besides enrollment, had a horrible attitude and treated people like crap.
- Most of their systems don't communicate to each other, causing a ton of run around with no purpose.
- The wait times are outrageous. And it doesn't matter which department.
- Mental health personnel treat patients like criminals. I left wondering what I did wrong to be treated so awful. Being there gave me extreme anxiety, which in theory it's supposed to do the opposite.
- The staff makes you feel insignificant by the way they talk and treat you.
Now I see why so many veterans end up dying while waiting for help from the Phoenix VA. I genuinely felt like I was going to have a breakdown while I was there being tossed from one department to the next.
I miss the Seattle VA system. Phoenix can learn a thing or two about customer service and patient care.