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  • EMILY SAVES THE DAY! We order Panera bread sandwiches on their app, all the time. We've always gotten good food, at a reasonable price, including delivery! Today however, I had a bad experience. In the middle of my order, my phone froze and ended up ordering an extra sandwich that I didn't want. I immediately called the store to remedy the situation. During this time, I sat on hold for 25 minutes total and literally got hung up on 5 (Yes Five) times. As you can imagine, I was seething by this time. My order was delivered before I could get a manager on the phone! I ended up refusing the order, when delivered. Calling the store back and finally speaking to Emily, the manager! I explained my predicament, she apologized and offered the correct order, for FREE! That's NOT what I asked for! I just want my original order and I'll pay for it! She had the sandwiches remade and sent back out, with the correct charge. Had I gotten hung up on, a 6th time? I'd never go back. But Emily made things right and also sent a personal note and a cookie with the order, for the inconvenience Thanks Emily! But please train your employees how to operate a PHONE!
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