Not good. Do not make any promises you can't keep and stand up when you fail. My wife ordered a pizza at 6:38 pm and was told it would be ready for pickup in 15 minutes. I arrived on my way home 20 minutes later to be told it would be another 15 minutes. Forget it then. "You want me to cancel the order sir?" Duh. On my way home I called and explained my case - they were very apologetic. But still no pizza. You could've offered to deliver when I left your store and I'd be eating it now rather than typing this review.