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| - TERRIBLE customer service! I like Big 5 as a whole and have been a loyal customer for years, but will do whatever I can to avoid this specific location (Hayden Rd) from now on. I walked in with my kids to return a pair of cleats my son didn't like, went directly to the front register where I found no associates, waited a few moments, still no store employees to greet me or see if I needed help. Walked around the front counter and front portion of the store, STILL no employees in sight. No greeting me, no asking if I needed help with anything - which in fact I DID. So I decided to go about my shopping and went and found another pair of cleats that he did like (mind you the cleats we were looking at were still right next to the front counter). We then remembered we also needed bike inner-tubes and by this point (about 10 minutes after initially walking in the store) there was a cashier near the front counter, however still oblivious to us being customers and ignoring us. I asked where their inner tubes were and she seemed annoyed and pointed to the area of store they kept them. After realizing they didn't have the sizes we needed in stock, we decided to exchange the cleats and leave. I walked back up to the counter where the same female employee who was still clearly unconcerned with our presence was eating her dinner. I told her I needed to exchange some shoes I bought earlier with the new ones I picked out. She got all huffy and puffy that next time I needed to bring the shoes directly to her at the front (acting as if I stole them.... ummmm excuse me?! I DID WHEN WE FIRST WALKED IN AND THERE WAS NO EMPLOYEE IN SIGHT FOR OVER 5 MINUTES!! By this time, the manager/supervisor was standing behind her, also zero regards towards me or any of the other customers in the store, and allowed her to talk to me this way after I had already told her there was nobody up front when we walked in (and I had my receipt so she had no reason to act like this). She continued to check me out and emitting a bad attitude the entire time. I feel very disrespected and treated like a criminal in front of my kids and all the other customers standing nearby. No customer should ever be treated this way! Our entire experience was bad.
****Big 5 - Try greeting your customers and asking if they need help instead of acting like we're bothering you! I will be taking this issue up with corporate immediately!
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