I was a customer for 6 years. Always paid my bill on time. I go to cancel my account (a month before I move) and I was told to bring all bottles and dispenser in before March 1st. I returned all bottles and dispenser on Feb. 23rd. I was given a receipt that said my account was closed and current. Today I get a bill for $30 and they say I have 5 bottles to return still!? Are you kidding me? You looked at my account on Feb. 23 and cleared it! Took 30mins on hold to get customer service and was just told that she sent an email and a response would take 3 days. If THEY determine I somehow have these mystery bottles of water that I never received I will not be refunded. AVOID THIS SERVICE! TRUST ME. Everything about closing the account was (and still is) a nightmare. Do yourself a favor and do business with someone else! Some of the WORST customer service I have seen in Las Vegas to date. Shame of businesses that know they are below standards and continue to operate without making changes to provide better service. I hope all the negative reviews catch up to you and you see a decline in your profits because I am guessing that is the only way you will fix the issues.