Me and my wife got a mailbox here so we could begin the moving process before we bought a home in the area. The help staff is very friendly and in the capacity they have, they do what they can. Carol (the lady in charge of the mailboxes) messed up the paperwork for the mailbox number. We got that cleared up, but she did not "open" the box in her system, so when we needed an address verification, they were unable and unwilling to help. It was very frustrating. Then a month goes by and I go to check the box, there was a note that the box had to be upgraded due to having occasional business labeled mail sent to us. We had clarified that we would get mail by different names on the mailbox. All in all, I can't wait till we are able to cancel this box, so that I don't have to ever set foot in the place again.