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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Went to this place for the first time this weekend. We joined TWO friends for food and drinks. After the FOUR of us ate, another friend joined for drinks only. This makes FIVE. Mind you, this fifth person never once looked at the menu. He just ordered drinks from the server who had been attentive until that point. About an hour later, THREE more friends showed up making us a party of EIGHT. The FOUR of us that had been there from the beginning had continued to order drinks as the party grew. Never ONCE did our server mention there's a gratuity charge for parties of SIX and up. When questioned, all the staff could say is that it's policy to charge gratuity for a party of our size and that it's printed on their menu. Never mind the fact that not everyone looked at the menu. It's not hard to order pizza and wings from a PIZZA & WINGS restaurant!!! The server walked away with a hefty tip plus the gratuity we were charged. We wondered why she was quick to want to cash us out at the end of her shift. The applied gratuity explained it all. Not only had some left tips, they were also charged over $24 in gratuity! I asked for my gratuity back on both my checks since we had been transferred to another server who was rude an was hanging out with customers at the table behind us instead of doing her job! I was told they couldn't do that since the original server had already cashed out. I didn't let it go and the manager eventually got the owner on the phone. After explaining the situation and educating him on customer service, billing disputes and ethical business practices, he agreed to refund my funds! I would suggest anyone that visits this place with large parties pays attention to what is charged since these people are shady as hell and prey on those consuming alcoholic beverages. My one star rating was necessary in order to post this review but in reality this place isn't worthy of even that one star.
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